Top Three AI Tools at Your Service
Here are three AI tools that can actually improve the customer experience.
the heart of AI
AI is already reshaping the restaurant industry with revenue-boosting tools like AI voice answering. While there are some concerns that AI could compromise the ‘human element’ of the customer experience, a closer look shows the opposite could be true. Its capability to eliminate tedious, repetitive tasks could allow restaurant staff to put more energy into delivering exceptional service.
So, what AI-powered solutions can you expect to see at your restaurant? Here are three new technologies you won’t want to miss.
Like any new tech, AI may start slowly, but one thing is certain: Restaurants won’t want to miss it.
VOICE ANSWERING
Restaurants are often too busy to answer the phone during peak hours. AI answering eliminates this issue by answering every call, which helps retain valuable customers who would’ve otherwise been turned off. It also boosts business by allowing restaurants to field off-hours calls. On top of that, managers won’t need to worry about training AI on the intricacies of customer service. With proper setup, it can answer questions correctly almost 100% of the time.
TECH-RELATED ISSUES:
Mainstream AI chatting services, such as ChatGPT, Microsoft’s Copilot, and Google’s Gemini, have until now been used mainly as assistants for everyday tasks, such as creating new recipes and drafting work emails. However, advancements in AI technology are making them available for use by individual businesses, including restaurants, as “Agents.” Agents have virtually limitless applications – essentially, they can become digital members of your staff.
The versatility of Agents makes them perfect to use as an ultimate concierge service on restaurant websites. They can integrate with your payment and booking systems, enabling customers to place a reservation through chat or gather customer preferences and food requirements to turn into a custom menu, giving customers a truly personalized experience.
CLEANLINESS + ATMOSPHERE:
The first AI tools for many restaurants will come as software enhancements. You will likely see an AI analysis tool for your POS capable of crunching real-time customer, inventory and transaction data to give you insights, like a 24/7 restaurant consultant. AI also presents massive potential to improve the steps within your marketing process. For example, MustHaveMenus, our menu partner, is developing an AI menu helper that will spellcheck your menu, check print readiness and offer design tips that include real menu engineering.
looking ahead
AI is steadily transforming from a chatting novelty to a practical solution. Expect it to be a restaurant site standard, greeting visitors, noting customers’ habits and sending valuable insights to your kitchen crew. It’s worth exploring what these tools can do for you now with an eye to the future.
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